1. Introduction
At XCESSNET Broadband Pvt. Ltd. (“we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website xcessnet.in or use our internet and IT services.
2. Information We Collect
- Personal Information: Name, address, email, phone number, and payment details provided during signup or contact form submissions.
- Usage Information: Data usage patterns, IP address, device information, and login timestamps for network monitoring and billing accuracy.
- Cookies: We use cookies to improve site performance, remember user preferences, and enhance your browsing experience.
3. How We Use Your Information
- To provide, manage, and improve our broadband and IT services.
- To communicate about your account, billing, and support requests.
- To comply with legal obligations, such as DoT/TRAi guidelines.
- To send service updates, promotional offers, or network alerts (only if you opt in).
4. Data Protection & Security
We implement strict security measures — including firewalls, encryption, and access controls — to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet is completely secure; use of our services is at your own risk.
5. Sharing of Information
- We do not sell or rent your data to third parties.
- We may share data with trusted partners (e.g., payment gateways, technical support providers) strictly for service delivery purposes.
- We may disclose information to legal or regulatory authorities if required by law.
6. Cookies & Tracking Technologies
Our website uses cookies to personalize content and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may limit some website features.
7. Data Retention
We retain personal data only for as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes. Once data is no longer required, it is securely deleted or anonymized.
8. Your Rights
- Access, update, or correct your personal information.
- Request deletion of your data (subject to legal retention policies).
- Opt out of marketing communications.
9. Third-Party Links
Our website may contain links to third-party websites or tools. We are not responsible for their privacy practices or content. Please review their privacy policies separately.
10. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with a new effective date. Continued use of our services after changes implies acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about our Privacy Policy or data handling practices, please contact us:
XCESSNET Broadband Pvt. Ltd.
Berhampur, Odisha, India
Email: info@xcessnet.in
Website: www.xcessnet.in